SUPPORT CENTER
BETTER INFORMATION. BETTER HARDWARE CHOICES.
Prepare the right questions for setup, compatibility and POS hardware sourcing.
HARDWARE SUPPORT
Everything to Move Forward
Technical support starts by identifying the terminal, software version and deployment workflow.
POS Hardware Technical Support
Send your model information and the symptoms you are seeing. The team can discuss connection checks, software compatibility, printers, touch functionality and suitable next troubleshooting steps.
01
Hardware Specifications
Confirm screen, chipset, memory, storage and ports.
02
OS & Driver Questions
Review Windows or Android versions and software compatibility.
03
Ports & Peripherals
Confirm supported receipt printers, scanners and cash drawers.
04
Sample Orders
Clarify evaluation samples, testing and deployment conditions.
05
Packing & Logistics
Discuss destination requirements and labeling.
06
After-Sales Coordination
Prepare serial numbers and issue reports for troubleshooting.
FREQUENTLY ASKED QUESTIONS
Questions Before Your Next POS Order
Send us the intended application and model for accurate answers.
Which OS should I choose?
Choose Windows or Android according to the software and driver support required in your project.
Can PENPOS apply my brand?
Logo and packaging options depend on the chosen model and order terms.
Can I connect external peripherals?
Peripherals depend on supported USB, serial and network interfaces. Confirm compatibility before purchase.
How should I prepare a sample test?
Test software startup, peripherals, network connections, printer output and daily workflow.
LET’S WORK TOGETHER
READY TO DISCUSS YOUR POS PROJECT?
Send your target application, preferred operating system, configuration and quantity. Our team can help clarify suitable hardware choices.